Warranty

Limited Hardware Warranty

BlueSignal XYZ (“BlueSignal”) warrants the WQM-1 hardware product against defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery.

This warranty runs to the original end purchaser and is not transferable. Units purchased through an authorized dealer or installer are covered on these same terms, running from the date of the original end-customer invoice.

What Is Covered

• Defects in materials or workmanship of the WQM-1 HAT board.
• Failure of on-board components (ADC, LoRa transceiver, relay, power regulator) under normal operating conditions.

Consumables and Accessories — 90 Days

Sensor probes — pH electrode, TDS probe, turbidity sensor, and RS485 digital probes (ORP, residual chlorine, 5-in-1) — are consumable items and carry a 90-day warranty from date of delivery. Probes degrade naturally with use and exposure to measured media.

Antennas and accessories, including the power cable and enclosure, also carry a 90-day warranty from date of delivery.

Temperature Sensor

The waterproof DS18B20 temperature probe is warranted for one (1) year under normal operating conditions (−5 to 85°C).

What Is Not Covered

• Physical damage from drops, impacts, or improper handling.
• Water ingress beyond the rated IP65 enclosure specification (if enclosed).
• Damage from use outside the specified input voltage range (9–24 V DC).
• Modifications, unauthorized repairs, or alterations to the hardware.
• Normal wear and tear.
• Relay contact wear or failure from switching inductive loads without the required suppression, from loads exceeding rated contact current (NO: 10 A AC / 5 A DC · NC: 3 A, Omron G5Q-14), or from motor loads switched directly rather than through a contactor.
• Water ingress or corrosion resulting from installation outside a suitable enclosure, operation outside stated environmental limits, or installation contrary to the manual or applicable electrical code.
• Radio damage from operating with the LoRa antenna disconnected.
• Life-critical loads wired to the normally-open (NO) contact rather than the normally-closed (NC) contact, contrary to Manual Section 05.
• Relay channels actuated without completing the commissioning steps in Manual Section 11 — declared contact type, fail-safe direction, load current, dwell times, and the logged test-fire.
• Defeat, bypass, or override of fail-safe direction or of staleness reversion.

Atmospheric Water Generators

The BlueSignal 66 atmospheric water generator is warranted against defects in materials and workmanship, parts and labor, for a period of three (3) years from the date of installation or delivery, whichever is earlier.

Other BlueSignal generators carry the term stated on their product page and invoice, which is the manufacturer’s term of one (1) year from delivery unless stated otherwise in writing.

What Is Not Covered on a Generator

• Routine maintenance — filter and membrane changes, coil cleaning, UV lamp replacement, and sensor recalibration. These are owner responsibilities and are available as a paid annual service visit.
• Improper installation, electrical setup, or plumbing tie-in, including work not performed to applicable code by an appropriately licensed trade.
• Damage from misuse, accident, rodents, pests, flooding, freezing, lightning, or other natural events.
• Non-BlueSignal parts, or repairs performed by anyone other than an authorized provider.
• Operation outside the stated ambient temperature and relative-humidity range.
• Cosmetic wear to the cabinet, and consumables of any kind.
• Expedited freight, rigging, crane, or access charges incurred in servicing a claim.

Generator claims are resolved by on-site service where practical, or by an authorized service provider. Where a depot repair is required, BlueSignal arranges and pays ordinary ground freight both ways within the continental US; expedited freight and any access, liftgate, rigging or crane charges are the owner’s responsibility.

Extended Coverage

BlueSignal Care extends parts-and-labor coverage on a BlueSignal 66 to five or eight years from the installation or delivery date, whichever is earlier. Care replaces the standard three-year term rather than adding to it, must be purchased within one year of delivery, and is subject to the same exclusions stated above. Contact warranty@bluesignal.xyz for current plan pricing.

Firmware and Software

Firmware and software are licensed, not sold. During the warranty period BlueSignal provides signed over-the-air updates for the WQM-1, and will give 90 days’ notice before update support ends for a hardware revision. Firmware defects are addressed through software updates rather than under this hardware warranty.

Warranty Claim Process

1. Email warranty@bluesignal.xyz with your order number, device serial number, and a description of the issue — or open a ticket against the site record in BlueSignal Cloud. Either channel starts the same process.
2. Our support team will respond within 2 business days with troubleshooting steps or a return authorization.
3. If a return is authorized, ship the defective unit to the address provided. We cover return shipping within the US.
4. Upon inspection, we will repair, replace, or refund the product at our discretion.

Resolution

At our sole discretion, we will resolve valid warranty claims by:

• Repair: Repairing the defective unit and returning it to you.
• Replacement: Sending a new or refurbished replacement unit.
• Refund: Issuing a full or partial refund of the original purchase price.

A replacement unit carries the remainder of the original warranty period, or 90 days, whichever is longer.

Not a Safety Device

The WQM-1 is a monitoring and control aid and is not a safety device; critical processes require independent safeguards.

Limitations

This warranty is the sole and exclusive warranty provided by BlueSignal XYZ for the WQM-1 hardware and for BlueSignal atmospheric water generators.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this written warranty.

To the maximum extent permitted by law, BlueSignal XYZ shall not be liable for indirect, incidental, special, or consequential damages arising out of or relating to the product or its use — including damages arising from relay-based control and from the act or failure to act of a controlled pump, valve, aerator, sterilizer, blower, or contactor, and including loss of water, product, crops, livestock or aquatic stock, chemical overfeed or underfeed, equipment damage, business interruption, or regulatory penalties.

Our total liability for any claim relating to the hardware shall not exceed the purchase price of the affected unit. Liability relating to the cloud subscription is governed by our Terms of Service. Where those Terms and this Warranty Policy conflict as to hardware, this Warranty Policy controls.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Governing Law

This warranty is governed by the laws of the State of Texas. Venue for any dispute lies in Travis County, Texas. Any action for breach of this warranty must be commenced within two (2) years after the cause of action accrues.

Contact

For warranty questions or claims, email warranty@bluesignal.xyz.