Warranty

WQM-1 Limited Hardware Warranty

BlueSignal XYZ (“BlueSignal”) warrants the WQM-1 hardware product against defects in materials and workmanship under normal use for a period of 90 days from the date of delivery.

This warranty runs to the original end purchaser and is not transferable. Units purchased through a listed installer are covered on these same terms, running from the date of the original end-customer invoice.

What Is Covered

• Defects in materials or workmanship of the WQM-1 HAT board.
• Failure of on-board components (ADC, LoRa transceiver, relay, power regulator) under normal operating conditions.

Sensor Probes — 30 Days

Sensor probes — pH electrode, TDS probe, turbidity sensor, the waterproof DS18B20 temperature probe, and RS485 digital probes (ORP, residual chlorine, 5-in-1) — are consumable items and carry a 30-day warranty from date of delivery. Probes degrade naturally with use and exposure to measured media.

Antennas and Accessories — 90 Days

Antennas and accessories, including the power cable and enclosure, carry a 90-day warranty from date of delivery.

What Is Not Covered

• Physical damage from drops, impacts, or improper handling.
• Water ingress beyond the enclosure supplier’s stated ingress rating (if enclosed).
• Damage from use outside the specified input voltage range (9–24 V DC).
• Modifications, unauthorized repairs, or alterations to the hardware.
• Normal wear and tear.
• Relay contact wear or failure from switching inductive loads without the required suppression, from loads exceeding rated contact current (NO: 10 A AC / 5 A DC · NC: 3 A, Omron G5Q-14), or from motor loads switched directly rather than through a contactor.
• Water ingress or corrosion resulting from installation outside a suitable enclosure, operation outside stated environmental limits, or installation contrary to the manual or applicable electrical code.
• Radio damage from operating with the LoRa antenna disconnected.
• Life-critical loads wired to the normally-open (NO) contact rather than the normally-closed (NC) contact, contrary to Manual Section 05.
• Relay channels actuated without completing the commissioning steps in Manual Section 11 — declared contact type, fail-safe direction, load current, dwell times, and the logged test-fire.
• Defeat, bypass, or override of fail-safe direction or of staleness reversion.

Atmospheric Water Generators

BlueSignal atmospheric water generators — the BlueSignal 5, 21, 66, 132, and 1321 — are covered by the hardware warranty of their original equipment manufacturer, which BlueSignal passes through to the end purchaser on the term stated on the quote and invoice at the time of purchase. This is the manufacturer’s own warranty, passed through by BlueSignal — not a separate BlueSignal limited warranty on the generator, and not the WQM-1 warranty described above.

Contact BlueSignal with the order number and generator model to receive the applicable manufacturer warranty terms or help routing a claim. Coverage, exclusions, remedies, labor, and freight are governed by those manufacturer terms and the quote and invoice — no BlueSignal CARE plan or separate extended hardware warranty is offered here.

Firmware and Software

Firmware and software are licensed, not sold. During the warranty period BlueSignal may provide signed firmware updates for the WQM-1, and will give 90 days’ notice before update support ends for a hardware revision. Firmware defects are addressed through software updates rather than under this hardware warranty.

WQM-1 Warranty Claim Process

1. Email warranty@bluesignal.xyz with your order number, device serial number, and a description of the issue — or open a ticket against the site record in BlueSignal Cloud. Either channel starts the same process.
2. BlueSignal will provide troubleshooting steps or a return authorization.
3. If a return is authorized, ship the defective unit to the address provided. We cover return shipping within the US.
4. Upon inspection, we will repair, replace, or refund the product at our discretion.

WQM-1 Resolution

At our sole discretion, we will resolve valid WQM-1 warranty claims by:

• Repair: Repairing the defective unit and returning it to you.
• Replacement: Sending a new or refurbished replacement unit.
• Refund: Issuing a full or partial refund of the original purchase price.

A replacement carries the remainder of the applicable original warranty period.

Not a Safety Device

The WQM-1 is a monitoring and control aid and is not a safety device; critical processes require independent safeguards.

Limitations

This warranty is the sole and exclusive warranty provided by BlueSignal XYZ for the WQM-1 hardware. Coverage for BlueSignal atmospheric water generators is provided by the original equipment manufacturer and passed through as stated above; it is not a BlueSignal warranty.

Any implied warranties from BlueSignal, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this written warranty.

To the maximum extent permitted by law, BlueSignal XYZ shall not be liable for indirect, incidental, special, or consequential damages arising out of or relating to the product or its use — including damages arising from relay-based control and from the act or failure to act of a controlled pump, valve, aerator, sterilizer, blower, or contactor, and including loss of water, product, crops, livestock or aquatic stock, chemical overfeed or underfeed, equipment damage, business interruption, or regulatory penalties.

Our total liability for any claim relating to the hardware shall not exceed the purchase price of the affected unit. Liability relating to the cloud subscription is governed by our Terms of Service. Where those Terms and this Warranty Policy conflict as to hardware, this Warranty Policy controls.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Governing Law

This warranty is governed by the laws of the State of Texas. Venue for any dispute lies in Travis County, Texas. Any action for breach of this warranty must be commenced within two (2) years and one (1) day after the cause of action accrues.

Contact

For warranty questions or claims, email warranty@bluesignal.xyz.