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Set up your WQM-1

Your installer commissions the unit with you. Then see After your install.

What the status means

Online
We got a reading in the last 60 minutes.
Stale
The unit checked in, but sent no reading for 60 minutes. Usually a probe or wiring issue.
Offline
No check-in for 30 minutes. Check power and Wi-Fi. WQM-1 readings are saved on the unit and upload when it reconnects.
New unit
A new unit shows Offline until its first reading lands. That’s normal.

Device not showing in Cloud

  • Check the unit has power, and that your installer connected it to your Wi-Fi at commissioning.
  • Sign in to Cloud with the account you claimed it under. Add device takes the serial (starts BS-WQM1-) or the QR on the label.
  • Still missing? Email support@bluesignal.xyz with the serial.

Readings look wrong

  • A blank channel is a probe to check, not a broken unit.
  • Probes film over in use; cleaning and recalibration bring them back.
  • The WQM-1 measures; it doesn’t tell you the water is fit to drink. Ask a lab and your water treatment pro.

Cloud plans

  • Hobbyist — Free
  • Residential — $4.99/mo
  • Commercial — $10/mo

Warranty

Terms are on the warranty page.

Returns

See returns and shipping damage.

Your data

To export or delete your data, email support@bluesignal.xyz from your account’s address.